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free shipping over $69

$99-$10,code:spring10

Return Policy(original)

Return Policy

If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt( For wedding dresses and special occasion dresses within 7calendar days). Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package. 

Please consult the customer service by opening a dispute (You need to login in before opening a dispute): 

Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours. 

See below for additional information regarding our returns and exchanges policy.

 

Fill in the Return and Exchange Card

The return and exchange card will be found in your package. It will make your request handled efficiently. So please fill in it with clear writing and send the card back with the package.

 

Policy May Different Because of the Different Categories

Please note, special categories may be subject to a return policy, that may differ from our standard return policy above.

Category               

Time               

Attention               

Wedding accessories
Fashion & clothing
Accessories
Shoes               

You can return or exchange your items within 30 calendar days of receipt               

1.Items received unworn, unwashed, unaltered, undamaged, clean, with tags intact and attached, and in original package.
2.The round-trip Shipping fee is non-refundable.               

Wedding dresses
special occasion dresses
(including Bridesmaid dresses
mother of the bride dresses
Flower girl dresses, etc.)               

Standard size               

You can exchange your items within 7 calendar days of receipt               

1.We do not accept return if you choose the wrong size or color, but we will try our best to help you to solve the problem.
Products with no quality-related issues can not be returned.
2.The round-trip Shipping fee is non-refundable.
3.Items received unworn, unwashed, unaltered, undamaged, clean, with tags intact and attached, and in original package.               

Custom-made size               

Your custom product is made to order just for you and we do not accept returns. The exception is if the product was made incorrectly - You can return or exchange your items within 7 calendar days of receipt               

Custom-made products are non-returnable / non-exchangeable. Unless we send the wrong item; the size error exceeded 1 inch  when compared with the size chart or your custom requirements; or the product is seriously damaged.
We apologize for any inconvenience to you caused by this.               

Swimwear
Intimates
Sexy lingerie
Jewelry & beauty               

                

-               

Can't be returned or exchanged.               

 

Full and Partial Refunds

1.Full Refunds

We offer full refund on any items that are found to be faulty or damaged due to our fault.Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.

All returned items must be in brand-new condition, unused and with original tags and packaging.

2.Partial Refunds:

We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

If the item(s) is considered damaged, defiled, deformed, spilled perfume after receipt, or you return the item(s) without notify us, you can only get partial refunds.

3.Shipping Costs:

For unwanted items, the return shipping costs should be borne by the buyer.

 

Return Address

In order to make your return more convenient, we have different warehouses for receiving your package.

Return Address               

National Scopes               

Attention               

Los Angeles Center               

For United States Only               

1.It's an address for return only.                      

2.For address details,Please contact               

with customer service.
3.It receives products other than Wedding Apparel & Special Occasion Dressses.
               

Poland Center               

Austria/Belgium/Czech Republic/Denmark/               

Estonia/Finland/France/Germany/Greece/               

Hungary/Iceland/Italy/Latvia/Liechtenstein/               

Lithuania/Luxembourg/Malta/Netherlands/               

Norway/Poland/Portugal/Slovakia/Slovenia/               

Spain/Sweden/Switzerland               

Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.

 

If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service:

service@ourheels.com

 

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